Return and Exchange Policy

How to Return an Item

Please email your return request to info@piecesdebateau.com with the following information and we will contact you as soon as possible:

  • Your full name
  • Your phone number
  • The invoice number
  • The reason for the return

Exchange

Most purchased items are exchangeable or refundable within 15 days of purchase. Items must be in their original, undamaged packaging.

Return and Refund Policy

  • A 20% restocking fee will be applied to your refund for restocking your items.
  • Returned items must be unused and in the original, undamaged packaging.
  • Shipping charges are non-refundable.
  • You must reship the merchandise at your expense or return it to the store at 478, rue Notre-Dame, Repentigny (Québec) J6A 2T5.
  • Refund will be issued via your original payment method only after we have received the goods.
  • Be sure to keep the original invoice for the item you want to return to facilitate the operation.
  • If you cancel an order for items not stocked in store (special order) the shipping costs to return the products to the supplier will be deducted from your refund.
  • And remember: if you wish to return an item, you must contact us within 15 days following the date of arrival of your item.