How to Return an Item
Please email your return request to info@piecesdebateau.com with the following information and we will contact you as soon as possible:
- Your full name
- Your phone number
- The invoice number
- The reason for the return
Exchange
Most purchased items are exchangeable or refundable within 15 days of purchase. Items must be in their original, undamaged packaging.
Return and Refund Policy
- A 20% restocking fee will be applied to your refund for restocking your items.
- Returned items must be unused and in the original, undamaged packaging.
- Shipping charges are non-refundable.
- You must reship the merchandise at your expense or return it to the store at 478, rue Notre-Dame, Repentigny (Québec) J6A 2T5.
- Refund will be issued via your original payment method only after we have received the goods.
- Be sure to keep the original invoice for the item you want to return to facilitate the operation.
- If you cancel an order for items not stocked in store (special order) the shipping costs to return the products to the supplier will be deducted from your refund.
- And remember: if you wish to return an item, you must contact us within 15 days following the date of arrival of your item.